All sales are final. Any shipping changes or requests that need to be made to an existing order should be requested within 24 hours of purchase or before the item has been shipped (whichever comes first). Any request made outside of that time frame would be to the discretion of the company if it could be honored.
If an order is unable to be edited once made, a new order would have to be placed if an item is looking to be changed or added.
Orders are typically processed to be packed and shipped out within 3-5 business days. The time frame doesn’t take into consideration the time in which it takes to get the order delivered to you from the United States Postal Service (USPS). Once shipped, orders usually take 3-5 days for delivery.
After your order has been placed, payment approved, and processed, your products order will ship via USPS unless otherwise specified. Your final total/transaction price includes taxes and shipping. There is a handling fee for all products that are shipped.
The customer is required to cover the additional shipping costs after the items as been returned to the company – even if shipping fees were waived for the customer during purchasing. Once products have been shipped Dr. Walt’s Company does not hold responsibility for any packages that lost or stolen.
Packages that are returned to Dr. Walt’s will be not be refunded. The customer will be billed the cost of reshipping, even if the initial order met qualifications for free shipping in the US.
You will receive a shipping confirmation email to the provided email address for each order to include the tracking number. If packages are missing, please report all missing shipments to USPS
If an item is missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items must to be reported within 24 hours of the delivery date.
Products are hand made in small batches.
Due to the handmade nature of this item some slight color variations and slight imperfections may occur. No two products will be identical, so slight differences in size, smell, color or consistency is not abnormal.
Again, all sales are final.
TREAT YOUR SKIN